Call Center
A modern marketing tool. You can use it to build effectively customer's trust and loyalty to the brand.
We adapt projects to individual customer's needs. From their onset projects are well thought-through, precisely planned and preceded with proper training. We guarantee flexible adjustment of the number of working stations and consultants to make sure that each telephone call is received as soon as possible, and each order or complaint is immediately handled by a polite, well-trained consultant. This ensures high quality of our services.
Our consultants are aware of market requirements and understand needs of people with whom they talk. We are trying to make sure that while on the telephone consultants remember that they themselves are consumers as well, and as such sometimes need help of other people. This ensures that problems are handled quickly and precisely and sales is effective.
We use applications that ensure integration of CRM services with such tools and communication channels as SMS and Internet.
Key advantages of Call Centre outsourcing:
- workforce, resources and management processes focussed on company's core business
- no investment costs in an in-house Call Centre
- quick and optimal adjustment of the number of consultants to a specific project
- less paperwork and administration connected with hiring additional employees, or staff deficit caused by sick-leaves
- no costs connected with staff employment
- access to the newest technologies and know-how
Call Centre may be a support to such departments as:
- Customer Service Department
- Administration Department
- Sales Department
- Bookkeeping Department
Telecommunication market requires customer service issues to be approached comprehensively. Therefore we may offer to our partners very broad range of services..
As part of our Call Centre services we offer:
- Inbound campaigns:
- information line and telephone customer service centres
- information campaigns
- handling of loyalty programmes
- handling of complaints
- Outbound campaigns:
- telemarketing - sales of products
- market research and polls
- debt monitoring and recovery
- handling of loyalty programmestelemarketing
At our partners' demand we are ready to prepare and handle any Call Centre project. Innovative ideas and specific customer's demands are for us a valuable challenge that we face with great satisfaction.
Should You be interested in our services, or wish to receive more information about our offer, please Contact Us.
